We hope that you’ll be completely satisfied with your purchase from pcsms.online. Our product range includes:
Bathroom Furniture, Mirrors, Spare Parts, Taps, Bathtubs & Shower Trays, Showers, Toilet Flush Systems, Toilets, Washbasins, Bricks, Construction Chemicals, Doors & Windows, Kitchen Products, Tiles, Marbles, Stones, and Water Heaters.
However, if for any reason you are not satisfied, you may return or exchange your item(s) within 7 days from the delivery date.
Important Note:
Certain items cannot be returned or exchanged due to their nature. This includes but is not limited to:
- Custom-made or special order products
- Clearance or final sale items
- Products that have been used, installed, or altered
Please review the product details carefully for return eligibility before making a request.
Return / Exchange Conditions:
- Returns or exchanges will only be accepted upon authorization by our Customer Service Team. Email us at info@pcsms.online to get started.
- Items sent without prior approval will not be accepted.
- Requests must be submitted within 7 days of delivery. Requests made after this period may be denied.
- Returned items must be:
- Unused and undamaged
- In original packaging
- With all labels/tags intact
Items not meeting these criteria may be rejected or incur additional fees.
- Return shipping charges are the responsibility of the customer.
- Refunds will be processed within 5 to 10 business days and credited to your original payment method.
Order Cancellation:
- Orders can be cancelled within 24 hours of placing the order if not yet shipped. You will receive a full refund in this case.
- If the order has already been shipped, cancellation is not possible. You may apply for a return after receiving the item.
- Refunds for canceled orders (when eligible) will be processed within 5 to 10 business days.
Further Assistance:
For any questions related to returns, exchanges, or refunds, please contact us at:
📧 info@pcsms.online