Last Updated: 27/03/2025
Thank you for shopping with pcsms.online. We are committed to delivering your products efficiently and securely across India, with a focus on prompt service and transparency. Please review the following details regarding our shipping process:
1. Order Handling Time
1.1 Orders are typically processed within 0 to 1 business day upon receiving payment confirmation.
2. Transit Time
2.1 Standard delivery takes 2 to 5 business days across most cities in Kerala and South India.
Please note: Delivery times may vary based on your location, courier service, and shipping volume.
3. Shipping Charges
3.1 We offer free shipping on selected products or orders above ₹5,000 within major cities in Kerala.
Charges may apply for remote areas, bulky/heavy items, or specialized delivery requirements.
3.2 For heavy products like tiles, sanitaryware, or water heaters, delivery charges will be calculated during checkout based on location and weight.
4. Shipping Carrier
4.1 We partner with reliable local courier services and operate our in-house delivery team for selected products within Kerala.
4.2 For heavy or palletized items, delivery will be made to the ground floor only.
If you require upper-floor delivery, please mention it in the order notes or contact us before delivery.
5. Order Tracking
5.1 You can track your order using your order number or tracking ID once your package has been dispatched.
6. Order Tracking Page
6.1 Visit our Order Tracking page on pcsms.online to check the live status of your order by entering your tracking details.
7. Order Status Updates
7.1 You will receive email and/or SMS notifications whenever there is a status update—from order confirmation to shipment and delivery.
8. Missing Packages
8.1 If your package has not arrived within the expected timeframe, please contact us immediately at info@pcsms.online.
8.2 We take full responsibility for lost packages and will work swiftly to investigate and resolve the issue.
9. Contact Information
For any questions or shipping-related assistance, please contact:
📧 info@pcsms.online